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Frequently Asked Questions

Can't find an answer to your question? Contact us.

PRODUCT

We suggest choosing the size based on your dog's weight. You can also use our size chart to help you further & give you some examples.

At the moment we don't. However we are working on providing smaller & larger sizes in the near future.

If your cat weighs 5 lbs or less, then yes your cat can use it. Simply select the size by weight (usually XS). Currently we not have a smaller size. We are working on releasing smaller (& larger) sizes in the near future.

Yes! There is a reflective outline on the TrueHarness™ to ensure your dog is safe & visible at night time.

No worries, simply contact us right away and we will make sure we personalize your TrueHarness™ before shipping it.

REFUNDS & RETURNS

Returns & exchanges are easy. Simply contact us with your order number. See our full Return Policy for more details.

Simplycontact us within 7 days from the day you receive it, and we'll send you a free replacement. If outside the 7 days from the delivery date, there will be a $4.99 fee.

SHIPPING

We offer FREE SHIPPING worldwide. US customers will receive their TrueHarness™ via USPS & Fedex.

We ship domestically from the United States to US customers. We have fulfillment centers in the United States & Eastern Asia. If the item you've purchased is out of inventory at your nearest location, it will be shipped from the next closest location.

All orders are processed and dispatched from our warehouse within 2-4 business days. Once shipped, for US customers it generally between 4-8 business days for USPS/Fedex to deliver it. For worldwide, it generally takes 7-16 business days depending on your location.

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